Customer Success Intern PL

sennder, with its HQ located in the heart of Berlin, is changing the way people think about logistics. We’re Europe’s no.1 road freight forwarder with the goal of disrupting and revolutionising this traditional industry. The challenges are huge as many logistics processes and procedures are very manual and inefficient, we’re solving this problem by digitalising and automating to allow for much smoother and more efficient goods transportation. You can learn more about us here

The VAS team builds a portfolio of services that simplify carrier experience and increase their competitiveness. We are now looking for an intern to support our Value-Added Services team as a Customer Success Intern. You will ensure the long-term satisfaction of our customers by timely solving their requests and proactively reaching out to them to ensure a smooth customer experience.

Your challenge will be:

• Answer our customers requests via ticket system, email and phone
• Work closely with our external suppliers to find the best solutions for our shared customers
• Onboard new customers and enable them to use our product
• Onboard customers on new product features
• Work closely with Account Executives to deliver an extraordinary customer journey and seamless transition
• Proactively reach out to existing customers via phone to ensure smooth user experience
• Identify improvement opportunities based on customer feedback and help implementing them

To get there you will need:

• Strong communication skills in Polish and English are a must
• Customer-first mindset paired with high motivational spirit
• Be based in Berlin
• Ability to actively listen to customers needs
• Sales or Key Account Management experience in a performance-orientated environment is a plus as well as Customer success experience
• Experience in Logistics is a plus

What we will be offering:

• A successful startup in its hyper-growth phase
• An atmosphere of continuous learning and improvement, including brown bag sessions
• Structured regular feedback process enabling personal development
• A modern office in the heart of Berlin with coffee, free beverages, and a gym
• Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organizers
• Regular home office
• An attractive financial package

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly and supportive atmosphere and an energetic company culture. We enjoy building and nourishing long-lasting friendships across teams and often come together to plan fun events and activities.