Microsoft
The Team
Customer Success:
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings by investing in a dedicated Customer Success team that help our customers successfully realize their business outcomes.
Responsibilities
The Role:
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.
About half your time will be spent in Support Management activities such as proactive account management, spot performance issues, analysis of customer needs and dealing with any technical issues or problems and solving them. You’ll be part of a larger virtual account team and get to work in partnership with them to strengthen targeted customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
You will also be involved in wider Support Execution which means lots of Teamwork to help our customers (and your colleagues) to be more successful. Therefore, we look for people who enjoy collaboration and can spot opportunities in their customers for developing even greater business value and grow those customer/partner relationships effectively. Other interesting areas would be to develop awareness of competition, modifying IP and creating new content.
You will be working in a team where you are empowered to learn continuously with high levels of
personal accountability. Being an active contributor to the wider team is seen as a strength, encouraged and rewarded.
You’ll contribute to customer/partner change management and adoption initiatives, mapping adoption and optimization of Microsoft technology solutions to your customer/partner requirements, innovating by focusing on industry solutions, and sharing your successes with others in a high performing team.
Qualifications
Experiences Required: Education, Key Experiences, Skills and Knowledge:
What We Need
- Ability to quickly build relationships and credibility with customers
- Ability to create and deliver technical presentations and training
- Confidence to hold difficult conversations at all levels
- Ability to build trust to drive change with customers
- Ability to learn new technologies quickly through self-learning
- Excellent organisation and planning skills
- Ability to travel
- Fluent German and English language skills
Desired Technical Skills
- Experience in designing and implementing Active Directory and Azure Active Directory
- Experience in integrating on-premises Active Directory with Azure AD (using eg. Azure AD Connect, Active Directory Federation Services)
- Envision and deploy modern identity solutions (eg. Azure AD MFA, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD B2B, Azure AD Application Proxy)
- Experience in Microsoft Identity Manager (MIM)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
To apply for this job please visit careers.microsoft.com.