Customer Engineer Microsoft 365 Apps for Enterprise (Part-time OR Full-time)

(Part-time OR Full-time)

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

A Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions. In this role you will build trusted advisor relationships. You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices. You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud. You will contribute to innovation by creating solutions to solve challenges and realize opportunities.

Role

The core role requires knowledge across the following technologies / areas

Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey.

ENABLE customers for successful Microsoft Modern Work.

EDUCATE customers to strengthen their Microsoft 365, Teams and Management abilities.

MIGRATE existing on premises Workloads to Microsoft 365 and Intune.

INNOVATE with new apps and modernize existing solutions.

Want to know even more? Read: The Life of a Microsoftie – Eine enorme Portion Leidenschaft für Weiterentwicklung und keine Angst davor, ins kalte Wasser zu springen | News Center Microsoft

This position is available both Part-time and Full-time.

Responsibilities

The Impact We Expect from You

Delivery (50%)

• Demonstrate technical experience in Modern Work solutions/services and being an enabler for customer business innovation and growth.
• Participate in proactive account management to develop a deep understanding of your customer and their needs.

Deliver Results through Teamwork (25%)

• Model personal accountability and teamwork.
• Be a team player who collaborates with the Account Team, Customer Success Manager, Sales Specialist and Consultants to drive business growth. 
• Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
• Demonstrate a growth mindset to continuously learn.
• Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business (25%)

• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drive and support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Share knowledge thru our technical communities and mentoring others.
• Intentionally cultivate relationships, credibility, and loyalty with customers and partners.
• Strong desire to continually learn and demonstrated Self Learner.

Qualifications

Who we are looking for (Experience Required, Education, Knowledge and Skills)

A strong candidate will demonstrate the following experience and skills:

Professional

• Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.
• Proven track record of building relationships with senior IT and business decision makers.
• Exceptional verbal and written communication and presentation skills.
• Ability to explain complex topics in ways that can be understood by technical and business decision makers.
• Analytical Problem Solving
• Value Selling Mindset

Technical 

• Microsoft 365 Apps for Enterprise Deployment, Configuration, Administration and Troubleshooting along with deep knowledge about Excel, Word, PowerPoint, Outlook.
• Office for Mac, Office Mobile and Office for the web desirable.

• Subject matter expertise in one (or more) of the following Microsoft and third party technologies would be advantageous:
• Large scale enterprise Exchange Online and Hybrid deployments
• Proven subject matter expertise in Microsoft Endpoint Manager with SCCM and/or Intune
• Microsoft Endpoint Manager with SCCM and/or Intune
• Large scale Windows and Edge deployments
• Microsoft Teams Administration and rollouts
• Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX) 
• large scale Office 365, SharePoint Online, and OneDrive deployments or migrations
• Large scale Windows and Edge deployments
• Office 365 Security and compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
• third party products such as WebEx, Zoom, Google Meet, Workplace by FB, Slack, Chime, Mobile Iron

Education

• Bachelor’s degree in Computer Science or equivalent .
• At least one of the following Microsoft Certifications would be preferred:
• Certification MS-900 – Microsoft 365 Fundamentals
• Certification MS-700 – Managing Microsoft Teams
• Certification MS-720 – Teams Voice Engineer Expert
• Certification MS-500 – Microsoft 365 Security Administration
• Certification MS-600 – Developer Associate
• other equivalent Microsoft 365 / Modern Work certifications

Fluent German And English Language Skills Required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.