Client Advisor

Moncler Vancouver (Holt Renfrew) is looking for both Full Time and Part Time Client Advisors.

POSITION OVERVIEW:

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals

RESPONSIBILITIES:

Engage with clients in accordance with the Moncler Selling and Service standards
Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction – ADT, Units per Transactions – UPT, Data Capture, Repurchase Rate, etc.)
Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
Drive business and sales goals by proactively reaching out to existing clients and developing new clients
Maintain company merchandise presentation standards
Proactively follow-up with customer charge sends, repairs and holds
Develop and maintain product knowledge
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
Support in inventory preparation and execution
Partner with all employees in the store to maintain a collaborative work environment
Additional responsibilities as assigned
 

QUALIFICATIONS:

Proven track record of successful sales generation, building and developing client relations
Results-driven and customer focused
Strong communication skills (verbal, in person, via email, SMS, etc.)
Strong attention to detail
Proficient computer knowledge (MS Word, Excel and Outlook)
Luxury experience preferred