Customer Service Representative

Customer Service Representative – Mandarin Speaker

Responsibilities
Assist clients worldwide through a live support
Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
Impeccable telephone etiquette and management
Handle Back-office queries
Support clients with technical and troubleshooting issues
Report to management
Deal with complaints of a varying nature promptly and effectively
Provide support and troubleshooting on platforms
Liaise with all departments to resolve issues
Liaise with the compliance officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for becoming a client.

Responsibilities

Customer Solution Representative:
Provide Professional services to customers throughout the client’s life Journey
Identify and upsell potential clients to the relationship management team, and ensure a smooth transition
Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, and client training
Liaising with all departments to resolve issues
Providing all relevant information to clients regarding documents and materials for becoming a client

Requirements
Must be fluent in reading, speaking, and written English and Mandarin
Knowledge of any other languages will be considered an advantage
Good command of communication skills required
Ability to work efficiently under pressure
Proficient in MS office application and computer skills
Knowledge of the Financial Market will be considered an advantage
Previous experience in a similar position will be considered an advantage

PN: Only candidates matching the above requirements will be contacted.

Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs