Regional Customer Director – MEA

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Responsibilities

Connecting People. Improving Lives. Currently, we are seeking for aRegional Customer Director – MEA. In this role, the successful candidate will manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan.
Maintain effective relationship with assigned portfolio by remaining informed about customers business priorities and needs within the region
Deliver services and solutions to customer that meet budget, quality and agreed service level
Drives/support development of new/innovation service or value creation as part of continuous development to meet customers needs
To drive and manage profitable growth with the assigned customer
Respond and solve customer enquiries/complaints in a timely and responsive manner
Responsible for establishing customer profiles and customer needs
Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs
Close engagement with internal stakeholder by sharing customers buying behaviours and competitors intelligence
Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers.
Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects.
Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers needs and make sure service is provided smoothly.
Coach and work closely with virtual team – Key Account Managers (KAMs) and After Sales Managers (ASMs).
Regular Performance Dialogue with Country KAMs or ASMs
Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.
Identify and develop customer sales leads.
Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.
Develop and/or communicate effective pricing strategies to drive profitable growth and volume
Develop supply chain management solutions meeting customer needs.
Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQs/tenders/bids.
Effectively drive monthly or quarterly business review with customer
Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products
Identify and drive continuous improvement or value creation opportunities with customer.
Job Skills, Qualifications & Experience:
Management & Decision Making
Planning and Organization
Industry/Sector Knowledge and Expertise
Forwarding Services Knowledge and Expertise
Customer Relationship Management
Cross cultural management experience
Excellent communications skills
Commercial/Sales knowledge and experience
Interpersonal skills
Influencing skills
Negotiation skills
Solution design and process mapping skills
5-7 years of solid experience in the logistics or forwarding industry
Of which at least 2 years is dealing with major accounts on a regional or global level
Relevant experience in international supply chain especially will be an advantage
Degree Holder, relevant post-graduate qualifications will be an advantage
Fluent use of English (both written and spoken)
Ability to speak French or Arabic will be an advantage
Computer skill knowledge like Word, Excel, PPT
We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have: The largest global network with more than ~30,000 passionate employees The mostefficient processesandfastest response times Thebest solutionsandbest customer service Our Vision:The Logistics Company for the World. Our Mission:Excellence. Simply Delivered. Our Purpose:Connecting People, improving lives. Our Values:Respect & Results Our Goals:Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics