Infopulse
Our telecom products form the basis of our Company’s worldwide success. BICS became a Signalling and Messaging market leader in several regions and is in top Voice carriers due to careful consideration of the sensitive price-and-quality issue. This strategic activity requires special focus.
Your timely feedback and responsiveness will enable BICS to meet our customer’s expectations
Areas of Responsibility
Provide Level-1 network support activities for voice and mobile services 24×7
Monitor supplier, destination and key-customer performance within pre-set limits
Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure
Monitor service performance, measure the quality of our services and take corrective actions proactively
Ensure effective communication on technical queries between BICS internal teams and BICS customers
Identify possible areas of network and process improvements, and suggest improvement solutions
Develop performance measurements
Report to the team leader of Quality-of-Service Team
Qualifications
Bachelor’s degree in IT, Telecom or related technical field and interest in business
Very good command of spoken English (Intermediate or above)
Well-developed communication skills and flexibility to interact with suppliers around the globe
Desire to stay in dynamic international environment
Persistence in solving complex issues and being solution driven
Relevant experience is an advantage, especially if it is with a mobile service provider
Being a team player and willing to share knowledge
Maximal customer orientation
Ability to handle stressful situations well
Ability to convey information laconically
Ability to set priorities and manage multiple tasks
To apply for this job please visit ua.jooble.org.