JustAnswer  is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.

The position of UX Design Manager will help define and drive the development of product design for JustAnswer for both internal and external use. As a visual and experience steward, the UX Design Manager will be focused on delivering world-class design across all platforms: desktop, mobile web, and app. This role is highly cross-functional and requires a strategic thinker with a bias for action.

Responsibilities:

• Lead, mentor and guide a group of talented UX designers in Lviv and Uzhgorod
• Collaborate with product and engineering to define and execute strategy
• Work collaboratively with product, Engineering, Marketing and/or Content partners both in Ukraine and San Francisco to define priorities, plan projects, and design approaches that enable the best experiences and outcomes
• Work with designers to ensure we have a deep understanding of user needs and that their design solutions fit into a consistent product experience
• People management and team culture development
• Prepare and deliver performance appraisals for team members
• Demonstrate thought leadership by contributing subject matter expertise in the area of content design, storytelling, interaction design, visual design, user research, and online user behavior
• Contributing to our design system

Requirements:

• 7+ years of experience designing and delivering user-centered, data-driven consumer experiences
• 2+ years of management experience and demonstrated experience leading design teams
• An exceptional designer who’s able to inspire designers and researchers, lead them to deliver their best work while having fun at the same time
• An expert at design process, workshop creation and facilitation
• A natural coach, mentor and teacher. Exceptional collaborator with product management, engineering, user research, content and design
• Driven to move fast, be decisive and deliver world-class user experiences
• Superb English communication skills in a fast-paced environment (verbal, written, and visual) who has the ability to influence and build consensus
• You’re organized and your teams get the work done. You’re flexible and able to work evenings to connect and work with the San Francisco team
• Extensive knowledge of the end-to-end iterative product design process, including how to develop and use personas, customer journey mapping, wireframing and prototyping, user testing, and high fidelity visual
• You are a leader with practical design chops. You’ve shipped many products over the years, and understand what it takes to build exciting, consumer-oriented experiences.
• Well-versed in data-driven product design and development
• You have experience working with growth initiatives or e-commerce
• A player coach that likes to get their hands dirty

We offer:

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product