**Position Title: ICT Assistant (Client Support) – SAP FI (Tier 2) Duty station: Manila (Global) Administrative Centre (MAC) Job classification: General Staff/ G-5 Type of Appointment: Special Short Term – Graded, six months with possibility of extension Closing date: 12 July 2022 Salary: Php 53,189.42 per month net of taxes

Context** Under the overall supervision of the Head of Global User Support and the direct supervision of Technical/User Support Shift Supervisor, the ICT Assistant will provide SAP support services to end-users through the ICT MAC Global User Support Unit based in Manila including daily technical support to users of IOM’s PRISM solution and infrastructure worldwide, promoting a client and service-oriented approach.

Required Qualifications and Experience Education

• University degree in Accounting, Business Administration, Information Systems and Technology, or a related field from an accredited academic institution, with three years of relevant professional experience in specialized formal training on SAP systems, business software (Microsoft Office); or
• Completed High School degree from an accredited academic institution, with five years of relevant professional experience.

Experience

• Experience in SAP FI Modules;
• Proven knowledge, experience, and skills to support and troubleshoot SAP FI (AA, AP, AR, GL, PS, CO, MM, FM, GM, TSY, FI Reports, Travel modules); knowledge of SAP Fiori Apps will be considered an advantage;
• Ability to provide SAP support services;
• Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of an issue-tracking system an advantage;
• Strong customer service orientation; focused on result for the client and responds positively to feedback;
• Good administrative and time-management skills;
• Excellent problem-solving skills; ability to manage complexities.