Accountability Officer (Maternity Leave Cover)

Position: Accountability Officer (Maternity Leave Cover) PRF-2205-01003- 282

Job Location: Gaziantep, Turkey

Reporting to: IMU/MEAL Manager

Working area: Gaziantep, Turkey

Number of positions open: 1

Last date for application: June 15th, 2022

ACCOUNTABILITIES

Key relationships:

MEAL Field Staff, Project staff, Grant staff, Field Staff.

General objective of the position:

The Accountability Officer is responsible for ensuring mechanisms are in place in SAMS’ and Partners programs to fulfill two key SAMS commitments namely: HAP/CHS (Humanitarian Accountability Partnership/Core Humanitarian Standard) standards and good enough guide especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism, and accountability in monitoring and evaluation; and SAMS’ Monitoring, Evaluation, Accountability, and Learning policies and procedures.

Main tasks and responsibilities:

• Manage SAMS complaints and response mechanism (CRM) system and ensure the effectiveness of CRM system for both SAMS Syria and Turkey activities.
• Follow up on outstanding beneficiary feedback with relevant departments and stakeholders.
• Support programming staff to ensure that projects are carried out with participation from all affected communities (including children) and that information is shared with affected communities.
• Track and review the accountability tracking table.
• Plan and conduct accountability-related trainings and capacity development for SAMS health facility staff and partner staff.
• Ensure all beneficiaries are aware of the key elements of SAMS’ accountability channels and procedures and the expectations and standards required of SAMS staff and partner staff.
• Receive, process and respond to beneficiary feedback and complaints and guide beneficiaries seeking help through SAMS complaints and feedback mechanisms.
• Engage with all relevant stakeholders, NGOs, and UN agencies to ensure a coordinated and consistent approach to accountability.
• Produce regular reports on accountability activities to support learning under similar conditions as an aid memoir and to facilitate any follow-up.
• Document lessons learned and recommendations.
• Ensure the accountability activities and processes are implemented according to SAMS accountability SOPs. Furthermore, support the MEAL Manager in reviewing and updating the accountability SOPs when required.

Office culture

• Promote and model a positive, professional and respectful office culture.
• Initiate team building initiatives.
• Ensure effective internal communications.

THE CANDIDATE’S REQUIREMENTS

Mandatory Qualifications required

• University degree in any related field.
• Minimum 2 years’ experience in MEAL, and/or Accountability.

Languages

• Advanced written and spoken in Arabic
• Intermediate written and spoken English

Competencies:

• Data Analysis
• Accountability Principles
• M&E Systems
• Mobile-based Data Collection Tools
• Report Writing
• M&E Standards & Ethics
• Remote Management Tools
• Microsoft Office (Word – Excel)