Workplace Administrator

Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique – we truly believe our work has a genuine impact and will change travel for the better.

Purpose of the Role

This is an exciting opportunity for an energetic, people-person to come join the Workplace team in our London Head Office as a Workplace Administrator. Working in a recently refurbished office, you’ll be working in a great environment with an awesome team. You’ll play a key role in providing an excellent experience for Trainliners, with lots of exciting projects to get involved in as well as being part of a growing team as we expand into Europe.

Key Responsibilities

• Coordinate internal services such as the front desk, stationery, deliveries, post and couriers
• Manage day-to-day administration of financial tasks such as raising POs and managing invoices
• Be an First Aider and undertake the necessary training as well as coordinating essential training for other volunteers
• Provide a warm and supportive welcome for new Trainliners and visitors to the office
• Manage the leaver process to ensure we follow IT and security protocol
• Provide first line support for facilities requests and queries
• Work with the Internal Communications team to provide timely updates and information to Trainliners
• Work with the design team to create branded resources as needed
• Provide administrative support for the Workplace team: diary management, team rotas, annual leave etc
• Actively look for ways to improve the Trainline experience
• Take the lead on ad-hoc projects as required.

About You

• Strong interpersonal skills with a warm and friendly style
• Previous experience in a similar role
• Excellent time management with strong organisational and prioritisation skills
• Experience of administrative tasks with strong IT skills (MS Excel and PowerPoint)
• A team player who’s always happy to get involved and help out.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.