Operational Communications & Retail Process Manager

Operational Communications & Retail Process Manager

Permanent

up to £50,000 + Bonus* + Pension + BUPA +  ShareSave  + 6.6 weeks holiday  + hybrid working

Southampton, Store Support Office/ Hybrid Working

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Operational Communication & Retail Process Manager and you’ll be a big part of this. 

At B&Q we have a hybrid approach to working to increase flexibility in how we work. Speak to our recruitment team to find out more.

What’s the job?

• Owns the overall Operational Communications plan and Retail announcements
• Responsible for ensuring that B&Q Operational and trading – communications needs are met in a simple, clear, consistent and timely fashion
• Develops the communications principles in line with audience requirements, to ensure all communications remain fresh and fit for purpose
• Works with colleagues in planning roles across B&Q to ensure we have the right level of activity for stores is communicated
• Support the delivery of Retail Leadership events with the creation of multimedia presentation materials
• Continually review and strengthen communications by evaluating and measuring the effectiveness – create follow up plans/modifications as needed
• Responsible for Retail process’ to ensure right content, right channels and right audience
• Work collaboratively with key stakeholders to ensure Retail processes accurately reflect any change activity

Key Business Relationships

• Act as a communications advisor, to support and influence colleagues, peers and leaders
• Works closely with Retail Leadership to ensure trading communication is delivered
• Works alongside Retail Operations Partners to deliver communication in line with category priorities
• Works closely the IC team in ensuring alignment of communication to support B&Q’s priorities

What We Need

• Proven and significant experience of operational communication
• Competent user of Poppulo, MS Office Suite
• Retail Experience preferable

What’s in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus S , hareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.