Billing Admin

This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.

• Provides administrative support to the property management team.
• Ability to work flexible hours to include weekends.
• Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
• Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc.
• Maintains, updates and coordinates home owner information in computer database on a daily basis.
• Collects mail on a daily basis.
• Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports on a monthly basis for unreported move- ins.
• Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures.
• Distributes amenity cards and guest passes as needed.
• Handles reservations of amenity centers. Ensure all reservations have keys to access clubhouses for their events.
• Audits and eliminates duplicates and incorrect addresses in Connect.
• Help to maintain the data of the amenity system access controllers.
• Assists with community events as needed.
• Demonstrates FirstService Residential’s values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Education/Training:

High School Degree or equivalency required. Associates Degree in Business Administration or related field would be a plus.

Experience/Knowledge/Abilities:

Must have a friendly personality; possess good basic computer and customer service skills. One (1) to Two (2)

years of customer service experience and a strong commitment to customer service principles and practices.

A self-starter with excellent telephone skills. Good organizational skills.

Computer Literacy: Intermediate proficiency in Microsoft Windows software. Ability to prioritize work with

minimum supervision.

Special Requirements:

Physical demands include ability to lift up to 25lbs; Standing, sitting, walking, driving and occasional climbing. The employee is required to work at a personal computer and talk on the phone for extended periods of. Ability to work extended/flexible hours and weekends as needed. Regular and predictable attendance.

Physical Requirements: Frequent need (66% to 100% of time) to perform the following physical activities: (a) Writing/typing – corporate/inter-office, resident communications. (b) Grasping/turning – telephone, doorknob use. (c) Finger dexterity – operation of office equipment. (d) Lifting/carrying – paperwork, deliveries, books, files, misc.). For example: over 25lbs. – rare need (less than 1% of time); between 10-25lbs – occasional need (1% to 33% of time); less than 10lbs. – frequent need (33% to 66% of time).

Vision Requirements:

• Constant need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail
• Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (inspecting property, neighborhood survey)

Hearing Requirements:

• Constant need (66% to 100% of time) to communicate over telephone and in person with vendors, corporate and staff, residents and prospects.

Reasoning Development:

• Must be able to apply principles of logical thinking to a variety of practical situations and

accurately follow standardized procedures that may occasionally call for minor deviations.

Must be able to think rationally beyond a specific set of instructions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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