Client Experience & Community Partnership Coordinator Homeless Services

Full time

Shift

Description:

The Client Experience and Community Partnership Coordinator will engage with and actively collaborates with clients, community partners and visitors to improve the client experience in the drop-in center and shelter located at Second Avenues Commons. This position leads as chairperson the Consumer LeadershipGroup(CLG) and is responsible with establishing and sustaining CLG membership by continually extending an invitation to clients who have experienced or are experiencing homelessness to engage, be real, be heard, and advocate on their own behalf. The CECP Coordinator will ensure that the CLG convenes once per month on an ongoing basis. The CECP Coordinator will make recommendations on potential drop-in center and shelter improvements to the Homeless Services Supervisors and Executive Leadership. The CECP Coordinator will coordinate volunteer, student and staff led shelter/drop-in center activities to ensure scheduled activities meet the needs of served clients. This position maintains continual contact with clients receiving drop-in and shelter services to assess their satisfaction and communicates client responses back to the drop-in center/shelter team so that timely intervention may occur. The CECP Coordinator acts as a community liaison with clients seeking services, community partners and stakeholders to ensure that both the drop-in center and shelter clients receive excellent coordination of care. This will include forming linkages and connections to additional resources and services that are determined to beneficial to clients receiving services. This position will meet all expectations related to PMHS policies and procedures. These functions will be performed in accordance with all applicable laws and regulations and Pittsburgh Mercy’s philosophy and standards. This position will be skilled at building strong trusting relationships quickly so that they are able to inspire change.

About You

We’re looking for employees who are professional, flexible, compassionate, and can remain composed in stressful situations. You will need to meet people where they are emotionally and become a part of a small team who will help them resolve ongoing crises. Our mission is to treat every person we serve with respect and dignity while creating a safe, open, friendly space. This position will recognize that relationships are central to engagement and understand that low barrier shelter is a bridge into stable housing. If you believe you’re a good fit for this position, we’d love to hear from you.

Responsibilities/Requirements

• Master’s in Human Services and 1 year of homeless services, residential and crisis services delivery or Bachelor’s in Human Services and 3 years of homeless services, residential and crisis services delivery. An Associate degree in Mental Health & 4 years or High School diploma & 8 years of job related clinical mental health experience is accepted.
• Act 33/34/73 Clearances
• Pre-Employment Drug Screen
• Valid Driver License
• Ability to Drive an Organization Vehicle

Knowledge, Skills, And Abilities Of The Position

• Knowledge of the psychology behind the barriers that people face once they are in a crisis.
• Ability to present overall goals of the project. (Following probationary period each team member is able to articulate professionally how their position fits into the larger team.
• Knowledge of Motivational Interviewing (Will train during probationary period is not trained prior to hire).

Work Schedule: This is an Exempt (salary) position

Work hours are congruent with the hours of operation at Second Avenue Commons. Primarily daylight, Monday – Friday.Some evenings and weekends may be required. Will also provide on-call support according to a rotation schedule.

About Pittsburgh Mercy

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.

We Reach Out To Offer Help – And Hope – To People Who Are Experiencing

Our mission is to be a compassionate, transforming presence within our communities.

• Mental illness and substance abuse
• Physical health needs
• Intellectual disabilities
• Traumatic events or circumstances, including homelessness + abuse

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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