Applications Technical Analyst

Full time

Shift

Day Shift

Description

Applications Technical Analyst

Provides applications technical support for the installation and maintenance of enterprise , regional or local client server software application packages that support the business needs of Trinity Health. Develops in-house scripts and monitors error situations/conditions to improve application processing and user client performance. Troubleshoots and provides problem resolution to unexpected and complex errors/issues related to applications. Work activities require strong competency in with client server technology and considerable analytical, problem-solving and decision-making skills to diagnose and address problems with system hardware, software and connectivity; lead small projects and support specialized applications. Works with enterprise, regional or local level applications that may be deployed across multiple ministry organizations and geographic locations.

Essential Functions

Installs and configures releases and service pack updates. Manages and monitors environment to ensure continued software functionality. Utilizes software applications to deploy software updates on multiple servers. Interfaces with other technical support teams as needed to coordinate software and hardware updates.

Develops scripts in order to correct database problems, support project goals and report requested data.

Configures and troubleshoots servers. Monitors the servers and all associated processes. Interface with and seek assistance from other technical support teams to ensure all operating system settings are in place and all related software is correctly loaded.

Provides application database management support. Monitors error logs, schedules backups, run scripts, etc.

Troubleshoots, analyzes and resolves complex hardware, software and connectivity issues. Researches and evaluates a variety of reports, job logs, scheduled job settings, availability of other servers, installed application file structure, and other software settings. Provides solutions to correct operational inefficiencies and identifies and determines opportunities to improve overall software performance.

Plans and develops processing steps to improve performance of application. Monitor, identify and report applications errors. Documents system problems for reference. Creates and maintains system documentation.

Participates on project teams and serves as technical lead on small to moderately complex projects. Participates in planning meetings, conversions, and cutover. Provides testing, process change, troubleshooting, scripting and data support.

Recommends scheduling/timing of database and server updates, replacements and application upgrades. Determines what issues need to be escalated to other TIS technical team members or outside vendors.

Interfaces with other TIS support to test functionality of installed or updated software and explore new opportunities to improve software performance.

Attends meetings to discuss scheduled upgrades and technical issues requiring attention.

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Performs other duties as assigned.

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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