Information Technology/Management Coordinator

Location: In a Farm Radio International Office or Remote

Reports to: Operations

Contract term: Indeterminate

NATURE AND SCOPE

As Farm Radio International (FRI) makes increasingly sophisticated use of digital

information management systems, including Google applications, customer relationship management software (Salesforce) an Intranet and corporate website, it is in growing need of a talented and experienced in-house coordinator to optimize and administer them.

The Coordinator will ensure that FRI makes optimal use of Google Drive, with files well structured, organized, named, controlled, protected, and maintained and will support staff in making efficient and effective use of all components of the Google suite of products/applications. Further, the Coordinator will manage FRI’s intranet, ensuring that it provides all staff with access to critical information. The Coordinator will also manage FRI’s corporate website properties, ensuring our website stays healthy, secure and accessible. Finally, the Coordinator will support the organization’s use of Salesforce as its CRM for relations with partner radio stations, broadcasters, and funding partners.

Farm Radio has one office in Ottawa, Canada and offices in 9 countries in Africa. Some staff work in remote locations including France and Wales. For more information on FRI and what we do, go to www.farmradio.org

DUTIES AND RESPONSIBILITIES

In the role of Information Technology/Management Coordinator, you will responsible for the following.

1. Document Management – Google Drive

a. Review existing documentation and design and implement enhanced architecture/naming convention for shared folders and files.

b. Oversee and support creation of new folders in line with the architecture.

c. Create and manage folder and file permissions and controls.

d. Develop and oversee systems for version control and archiving.

e. Train staff in efficient use of Google Drive.

2. Optimizing FRI Use of Other Google Applications

a. Improve use of Google Calendar by all staff.

b. Support creation of Google Groups.

c. Support staff in optimizing their use of Gmail.

d. Plan and deliver remote staff training on use of applications.

3. Enhancing and Maintaining FRI’s Intranet

a. Review and enhance structure of the intranet.

b. Update all files available to latest versions.

c. Post updates and alerts.

d. Plan and deliver remote staff training on use of the intranet.

4. Technical Support for CRM (Salesforce)

5. Technical Support for FRI Website

a. Administer, manage, update and upgrade FRI’s website properties and domains.

b. Maintain website health of farmradio.org and farmradio.fm and other website properties.

c. Optimize efficiency and accessibility of FRI website properties.

d. Troubleshoot and respond to technical or security challenges.

e. Support in the building of new website pages and properties as necessary.

f. Create and pull Google Analytics reports to optimize website use and flow.

QUALIFICATIONS

• A university, college degree or diploma (or equivalent training/experience) in Information Technology/Management.
• Three years of experience in information systems administration.

• Experience in/with the following:

• Website administration;

• Salesforce administration;

• Google suite of products and Google Analytics;

• Building and managing websites (exposure to WordPress and Beaver Builder would be an asset); and

• Beaver Builder plugin, WPML translation systems, and Cloudflare would be an asset.

• Written and oral proficiency in English and French.

• Strong communication, presentation and interpersonal skills.

• Must be very organized, responsive and detail-oriented.