Together Housing Group
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This role is field based; you will balance your time between working out on our estates, and home working. When needed you will be required to travel to your designated Office at Wakefield.
This position is a temporary, covering maternity leave until September 2022. You will be working 37 hours per week, Monday – Friday and there is a requirement to do some evening work. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
The focus of the role is to deliver a high-quality tenancy management service, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience.
We are looking for someone with a positive attitude and who will deliver consistently high levels of customer care in a fast paced and demanding environment. Experience of working in tenancy management whilst not essential is an advantage. Duties will include letting empty homes quickly and efficiently and managing a range of tenancy management issues including dealing with anti-social behaviour, safeguarding and property condition.
What you’ll be doing
You will be responsible for showing customers around empty homes and carrying out lettings in accordance with our policies & procedures
You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes giving information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
You will be the point of contact for housing management services on a patch, including the enforcement of the Association’s conditions of tenancy, particularly in relation to the condition of property and/or garden.
You will work as part of a regional team to deliver excellent customer service and meet all performance objectives.
What we ask of you
Experience of working with a diverse range of customers and dealing with a variety of situations
Experience of working with customers and stakeholders to solve problems and improve services
An ability to interpret and apply different procedures
An ability to manage confidential and personal information appropriately and sensitively.
Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once
This role is subject to a Basic DBS check, which Together Housing will support the ideal candidate through
A full driving licence is required with access to a car, as travel across Sheffield is an essential part of the role.
A great place to work…Together!
We are a ground-breaking company, building homes, communities, and futures.
If you are interested in joining us, with the chance to put your own stamp on something new and exciting, this could be the perfect opportunity for you.
We offer a range of family friendly, inclusive employment practices, flexible working arrangements, staff engagement forums and other services to support staff from different backgrounds.
In return we can offer you a great set of benefits, including:
27 days holiday (rising to 32 over 5 years’ service) bank holidays
A great flexible working environment, with a range of family friendly policies
Great new comfortable and modern offices
Wide range of technical, professional, and personal development opportunities
A very attractive pension scheme
Health and wellbeing benefits
A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.
We recognise that we are all different and that diversity is a strength. To further strengthen our organisation, we are seeking different voices and we will ensure all applicants will receive fair treatment, regardless of their personal characteristics, background or personal circumstances. Your difference makes us stronger and better.
Apply now
Closing Date: Monday 7th March
Interviews: week commencing 14th March
You can complete the online application form by clicking APPLY NOW or alternatively email your CV and a Covering Letter to
Please ensure you download a copy of the Job Description from the bottom of the page and ensure your CV matches the requirements of the role, demonstrating how you meet the essential criteria.
Together Housing is dedicated to ensuring that the principles and duties of safeguarding both adults and children are holistically, consistently, and conscientiously applied with the wellbeing of all in mind.
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