Functions: Management and providing interface between IT support team and Customer; Tasks management; Service quality control.

Requirements:

Education: Master Degree in Technical Science;

One of the following certification levels:

• (“ITIL 4 Foundation” or “ITIL 3 Foundation”) and “COBIT 5 Foundation”;
• “ITIL Managing Professional (MP)” or “ITIL Strategic Leader (SL)”;

Not less than 5-years of experience in IT&T services delivery management;

Advanced knowledge of information technologies, computer and office equipment, software;

Advanced Microsoft Office User;

Regulatory document development;

Advanced knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;

Language skills: English at Advanced level (Kurdish, Russian knowledge ​​will be an advantage).