Support the disaster recovery of individuals, families, and communities through the activities of Casework and

Recovery Planning, Recovery Systems, and Community Recovery.

Reports To: DCS: Southwestern PA – Recovery Team Leader

Responsibilities: Responsibilities include but are not limited to:

1. Conduct client interviews: both initial interview and follow-up conversations, according to standards

2. Assess qualifications for direct client assistance

3. Use the Client Assistance System 2.0 to document the assistance and services provided in the client

record according to standards

4. Assist with recovery planning, problem-solving and advocacy on request according to standards

5. Provide clients with information and referrals to community partners

6. Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery

Planning, Systems and/or Community Recovery

Has the option to work remotely after completing required training.

Time Commitment: Choose your availability schedule: daytime or early evening hours. After training, may be able to work from home

Qualifications:

· Orientation

· Demonstrated commitment to the mission of the American Red Cross.

· Be kind, caring, resourceful, knowledgeable.

· Demonstrate interest in learning about community resource organizations.

· Demonstrate the ability to work well in stressful situations and in a team-oriented setting. Has the ability to

use CAS 2.0. Customer Focus

· Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts

with clients in mind; establishes and maintains effective relationships with clients and gains their trust and

respect.

· Manages Diversity

· Treats people equitably; works effectively with diverse populations.

· Is able to: Sit for 2 hour periods.

Relationships: Works with Recovery Team Leaders and Members

Development Opportunity: Based on skill and interests, become a Casework and Recovery Planning SV, a Community Recovery Supervisor or a Systems Supervisor.

Training: Is in the process of completing or has completed the required training:

• Disaster Cycle Services: An Overview
• Recovery Services: An Overview
• Casework and Recovery Planning Fundamentals
• Direct Client Assistance Fundamentals
• Meet the Client: What is a Family?