LSEG (London Stock Exchange Group)
Responsibilities are as follows:
- Proactively identify “at risk” customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement;
- Increase usage by delivering relevant new content set and technology enable your customer leverage the latest market news, content and technology to maximise their business revenue;
- Collaborate closely with the Account Management teams to deliver joined up service to develop and execute Customer Success strategies for LSEG’ accounts;
- Build and maintain strong customer relationships at all levels of customer organisations;
- Understand your customer operations and their different business units and established the key decision makers
- Anticipate and analyse market trends and develops strategies and tailored solution to fulfil customers’ need
- Participate or lead on large scale migration, upgrades and other displacement projects
- Create quarterly customer success campaigns to increase product adoption and help drive retention and growth opportunity
- Utilise business Intelligence and execute business campaign to promote targeted value-added solutions that help improve your customer’s sales and retention;
- Advocate for product and service opportunities, information or feedback gathered through client interaction to appropriate internal resources, including relevant business issues;
- Understand the competition in the marketplace and can easily differentiate to the customer our USPs;
- Act as a knowledge champion and subject matter expert for Wealth and Asset Management
- Accurately maintain client data in the CRM systems
What are we looking for?
- Must have knowledge & experience in financial services with direct involvement with investment performance data & services
- Up-to-date with Market trends, customer challenges and opportunities
- Proficient in Excel
- Proven track record of managing a book of business
- Strong ability to collaborate with internal operational and account management teams
- Experience facilitating customer meetings and presenting in front of an audience
- Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills
- Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans
- Well organised and self-motivated with the ability to work independently but also to be a team player
ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
To apply for this job please visit lseg.wd3.myworkdayjobs.com.