Radio Operator

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

These jobs are found in Country Offices (COs), Area (AOs) and Field (FOs) Offices. Job holders are based in Radio Rooms and typically report to an Information Technology Officer, Security Officer, or the designate. At this level, job holders work in a team under minimal supervision and are expected to produce organised and accurate reports and technical work. As required, they may work with UNDSS Radio Room, especially in case of security incidents. These jobs may require to work different shifts and report for duty on short notice.

To support telecommunications services in order to facilitate efficient implementation of security processes and procedures.

• Scope of Work

At this level, job holders work in a team under minimal supervision and are expected to produce organized and accurate reports and technical work. As required, they may work with UNDSS Radio Room, especially in case of security incidents. These jobs may require to work different shifts and report for duty on short notice

At this level, job holders work in a team under minimal supervision and are expected to produce organized and accurate reports and technical work. As required, they may work with UNDSS Radio Room, especially in case of security incidents. These jobs may require to work different shifts and report for duty on short notice.

Duties And Responsibilities

• Coordinate with WFP Security staff and/or UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.
• Responsible for monitoring and channelling all radio communications including tracking of WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.
• Produce regular and ad hoc reports including daily radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to staff, to facilitate accurate, efficient and concise communication and information flow.
• Provide efficient support and training to users on telecommunications equipment and procedures including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment.
• Maintain inventory and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
• Create and maintain databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is available at all times.
• Follow established emergency response processes and procedures, to ensure prompt assistance in case of emergencies.

Competencies

Core

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

People Management (Insert below standard sentence if the position has direct reports.)

UNDP People Management Competencies can be found in the dedicated site .

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area Name Definition

Cross-functional Competencies UN policy knowledge – ethics

Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity

Cross-functional Competencies Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. ability to anticipate client’s upcoming needs and concerns

Technical Competencies

Travel policy and procedures

Knowledge of travel policy and procedures; ability to interpret travel policy, the Staff Rules, administrative

Core Behavioral Competencies Enable Diversity and Inclusion

Treat all individuals with respect, consider ethical implications and respond sensitively to all differences among people

• Fully accept and value all people, creating an inclusive environment
• Understand that inclusion is multi-faceted (e.g. race, gender, age, disability, culture, etc.)
• Understand and appreciate issues from the perspective of others.
• Treat everyone fairly and equally
• Demonstrate honesty and transparency

Core Behavioral Competencies Engage and Partner

Act in a way that demonstrates empathy and emotional intelligence, showing consideration for the needs and feelings of others

• Demonstrate and encourage teamwork and co-creation internally and externally to achieve joint objectives and results

Technical Competencies Ability to identify and organize action around mitigating and proactively managing risks

Cross-functional Competencies Effective Decision Making Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources

Please refer to the competency framework site for the entire list of competencies and further explanations.

• Minimum Qualifications of the Successful Service Contract

Min. Education requirements

• Completion of secondary school education. Technical training in communication equipment or other work-related areas.

Min. years of relevant work experience

• Four or more years of progressively responsible work experience in telecommunications/radio operations, information technology, or other relevant field of work

Desired skills in addition to the competencies covered in the Competencies section

• Good knowledge in the telecommunication operations and procedures and high standard computer literacy.
• Ability to operate and maintain telecommunications equipment including installation works.
• Good communication skills; ability to provide short briefings and communications clearly and concisely, both orally and in writing.
• Ability to multi-task and respond simultaneously and in a timely fashion to demanding job requirements.
• Ability to prioritize a heavy workload, demonstrate judgement, initiative, alertness and emotional stability, especially in emergency situations.
• Good coordination and control skills to act swiftly and adequately in case of emergencies and resolve operational issues promptly.
• High sense of discretion and integrity.
• Client orientation and ability to establish effective working relationships in a multi-cultural, multi-ethnic environment.
• Ability to work in a team

Required Language(s)

• Fluency in written and spoken English and basic Arabic is mandatory; and knowledge of local languages is desirable