Service Coordinator – Ambulance Support

Service Delivery Coordinator – Ambulance Support
Location: Williamstown, Tonypandy, Wales
Hours: 35 hours per week mostly days to meet the requirements of the service.
Contract: 6 months fixed-term (Maternity Cover). Possible extension.
Salary: £20,501 per annum plus an on-call allowance.
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We have a fantastic opportunity to join the British Red Cross Ambulance Support Team.**

You will co-ordinate a designated number of Ambulance Care Assistants to enable and provide support to the staff and volunteers involved in delivering high quality care to patients, in partnership with the Welsh Ambulance Service Trust.
In this role you will have particular responsibility to provide administrative and practical support to the Ambulance Care Assistants in Wales in support of the Ambulance Support Operational Lead – South.
The post is responsible for the day-to-day operation and deployment of the Red Cross vehicles and Ambulance Care Assistants.
You will ensure that all operational ambulances are maintained at the highest standards.
About the Team

We have a fleet of approximately 100 vehicles of varying specifications across the UK and we are constantly reviewing these to ensure that they are current and meet the requirements of our services and service users. Our fleet and equipment is comparable with those deployed by NHS services and we have recently introduced bariatric patient transport capability in some areas.
Ambulance Support services are delivered by staff and volunteers, trained to provide patient transport, from various bases across the UK. Our services are directly managed by dedicated teams led by Service Delivery Managers, supported by Coordinators and, in some instances, Team Leaders. A national leadership team oversees our service performance, quality and development.
About the person

We are very interested in receiving applications from candidates who feel they meet the following criteria;

• Full manual driving licence
• Knowledge of staff and/or volunteer supervision
• Good working knowledge of spreadsheets, email, web-based and word processing software
• Ability to work on own initiative or under instruction from others
• Organisational skills – planning and monitoring own workload
• Experience of delivering high quality services to the public within a regulated framework e.g. CQC
• Fully participate in the national 24-hour on-call structure as appropriate, including taking part in a regular roster, and flexible approach to working hours
• Able to work and travel extensively throughout the area on a regular basis as appropriate, and more widely in the UK as required.
• Knowledge of clinical standards and infection control with regard to quality standards
• Previous experience in a similar role highly desirable.

The closing date for application is the 9th March with interviews to take place week commencing the 14th March.
This role includes working face to face with service users and social distancing will not be able to be maintained at all times therefore, it may not be suitable for people that may be at higher risk of harm from Covid-19.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
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We offer a wide range of staff benefits, these include:**

36 days holiday (including Bank Holidays)
Option to buy an extra 5 days’ annual leave
Up to 6% contributory pension
Flexible working policy
A little bit more about us…
The British Red Cross help anyone, anywhere in the UK, get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.
Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of age, disa bility, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cro ss undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.
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Connecting human kindness with human crisis**