Neighbourhood Officer- Housing

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around the Worcester area.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of your time you will be out and about in your patch, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities.

What you could be doing as one of our Neighbourhood Officers:

The Neighbourhood Officer will be responsible for visiting customers providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.

You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.

Other key responsibilities include managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign-ups and accompanied viewings for new homes.

Some Things We Need From You

• Experience of working in housing management would be desirable, however we would also welcome other applicants who have a commitment and passion for social housing.
• This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.
• We are looking for someone who has experience of working with people from diverse backgrounds.
• You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
• You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
• This role involves regular travel around Worcester and the surrounding area. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
• This role will require a basic DBS check.

This role involves regular travel around Worcester. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.

This role will require a basic DBS check.

Some of our great benefits include:   

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more      
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)        
• Learning and Development opportunities 
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal role for you and you’d like to find out more about this opportunity, please contact or click Apply.