Neighbourhoods Manager

MSV Housing are looking for a Neighbourhood Manager to take an operational lead role in ensuring delivery of a high quality and effective neighbourhood management service.

You will work closely with both internal and external agencies and stakeholders to lead an effective operation of the operating model for neighbourhoods is aligned to legislative, regulatory and policy requirements.

What You Will Be Doing

The successful applicant will manage, lead and motivate a team consisting of Neighbourhood Team Leaders, Neighbourhood Officers, Income Offices and a Neighbourhood Assistants. You will ensure that the proper implementation of the Neighbourhood management function is in line with the Group’s policies and procedures.

You will lead, support and deliver the MSV’s Neighbourhood strategy and offer, whilst developing and strengthening partnerships both internally and externally, and working collaboratively with other teams to improve our customer journey. You will ensure that our Neighbourhoods are effectively maintained and managed, working closely with the Community Safety Team to ensure that communities are safe and sustainable.

The Neighbourhood Manager will provide effective leadership and lead, support and coach colleagues to achieve high levels of customer satisfaction. This will be achieved by conducting regular team meetings and briefings, whilst implementing People & Talent policies and procedures, such as recruitment, induction, attendance management and employee relations.

We Are Looking For Someone Who Is / Has

• Demonstrate experience of effectively managing a team, who can demonstrate commitment to continual professional and managerial development.
• Strong interpersonal skills with a friendly and professional manner
• Knowledge of health and safety in neighbourhoods
• Customer focused and a desire to provide services to a high standard
• Demonstrate experience of managing people effectively
• Experience of formulating, implementing and reviewing policy and procedure
• Experience of managing budgets
• Experience of delivering quality work on time

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Tracey Ferguson-Black, Assistant Director Customer & Communities Neighbourhoods on 07976418847.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

Closing date: 25 January 2024 (midday)

First stage Interview date: 31 January 2024

Second Stage Interview date: 12 February 2024

We reserve the right to close this application early if it is deemed that we have received an acceptable number of applications. With this, we encourage you to apply as early as possible.