Associate Director, Order Management Direct Import & Unlicensed Supply

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

Lead order management for Direct Import and Unlicensed Supply (PAP/NPP/EAP/PAA/clinical trials sales) and EU CAR-T operations, and oversee Direct Import service provider operations. Act as GDS CLH lead in support of LMIC (Low Medium Income Countries) initiatives.

Accountable for overseeing the order management process, ensuring timely and accurate processing of customer orders.

Ensure GDP/ GMP environment meets local, regional, and global standards, without any supply disruption to patients.

• Manage the team responsible for Direct Import and Unlicensed Supply order management, providing leadership, guidance, and support as needed.
• Oversee the order management process for Direct Import and Unlicensed Supply : Patient Assistance Programs (PAP), Named Patient Programs (NPP), Early Access Programs (EAP), clinical trials sales (comparators), EU CAR-T
• Oversee and manage Direct Import service provider operations and act as relationship manager with service provider
• Support design and roll out of Order Management processes for LMIC initiatives.
• Accountable for continued change management throughout the multi-year Integration of both legacy organizations for all aspects of Direct Import and Unlicensed Supply Order Management (e.g. ISR, clinical trials sales)
• Collaborate with cross-functional teams to ensure order management processes are aligned with business objectives.
• Develop and maintain relationships with key customers and stakeholders, ensuring high levels of customer satisfaction.
• Key representation with Global Supply Chain.
• Leverage technology solutions and automation tools to enhance order management processes and drive continuous improvement.
• Monitor and report order management metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Ensure adherence to BMS Compliance and GDP/GMP rules. Responsible for SOX compliance of Order Management activities.
• Support internal and external audits.

Designee Role And Responsibilities

This position can be a designee for Director, CLH Order Management and Internal Supply

Required Competencies

• Strong leadership skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Knowledge of relevant regulations and standards related to order management.
• Experience with global order management systems and tools.
• Strong customer focus, with a commitment to delivering high levels of customer satisfaction.

Required Qualifications And Desired Experience

• Bachelor’s degree in business administration, supply chain management, or a related field
• 10+ years of experience in order management involving LMIC markets, with at least 5 years in a leadership role
• Prior SAP ERP system experience required, high level of computer literacy (Excel, Powerpoint)
• Knowledgeable in GDP/GMP regulations

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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