Service Manager

We are recruiting for a Service Manager to lead the team at our At Home and In the Community programme based in Inverness.

The Service Manager will be responsible for leading service provision in the Highlands (currently Inverness and surrounding environs). This relates to directly managing a 6-bed supported accommodation programme for care-experienced young people together with a young persons’ outreach service. In addition, Right There works in partnership in supporting young people who are unaccompanied asylum seekers.

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for almost 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities will include:

• Provide support and leadership to the Senior Support Worker and Support Workers at Highland Aftercare
• Develop positive and supportive relationships with your staff team.
• Develop strong partnerships with external agencies.
• Arrange and facilitate regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles.
• Have a detailed knowledge of other relevant programmes.
• Ensure programmes work within budget
• Complete yearly appraisals and personal development plans with your staff team.
• Investigate and resolve any complaints made by the people we support.
• Ensure staff are utilising support plans to record and assess the progress of the people we are supporting.
• Ensure a safe environment is provided for those we support, our employees, and others, including ensuring a high standard of accommodation is provided.
• Compile Right There Key Performance Indicators (KPI) and any required local authority returns / reports.
• Reporting to the Care Inspectorate, ensuring all required returns and documentation is completed within agreed timescales.
• Compiling an Annual Review and Business Plan, highlighting the positive impact the programme has had on those we support and the local community.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

To be the registered manager of the programme, you will be qualified to SVQ level 3 in Social Services and Healthcare, SCQF Level 7, or have an HNC in Social Services or have a practice award in supervisor or manager category.

You will also be able to demonstrate your experience of leading and coaching a team and ideally you will have gained experience of managing a service.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Operations and Business Manager.
• Your normal working hours are 39 per week. These hours are usually worked Monday to Sunday, and flexibly between the hours of 8.00am to 6.00pm, with core hours over the period from 10am to 4pm, with one-hour unpaid break. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be 73-77 Old Perth Road, Inverness, IV2 3RH.
• Annual leave entitlement of 234 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 312 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria

Hours of work are mainly worked Monday to Friday however flexibility is required to work during the evening or at weekends if required to support the service.

Interested in applying?

Visit our website for the full job & person specification and details of how to apply.

Applications will be considered as they are received so please don’t delay to send in your application.