Service Assistant x 3

Working within a bustling environment as part of a passionate team, this role as a Service Assistant plays a core part in providing a fantastic welcome and brilliant customer service to our visitors. Do you enjoy helping people and providing a great service? We are looking for someone who is able to work flexibly to suit the needs of our visitors, no two days are the same! so if you like variety then this could be the job for you.

Salary: £10.50 per hour

Contract/duration: Fixed term contract until 3 November 2024

Interviews: 5th or 6th February 2024.

Hours/working pattern/hours: Flexible hours available which includes weekend shifts, to be discussed at interview (No evenings and no split shifts)

What it’s like to work here

The iconic Hadrian’s Wall is a World Heritage Site, which sits within a portfolio of sites which also includes Allen Banks & Staward Gorge, Cherryburn and George Stephensons Birthplace. This position is based at Housesteads. Roles within this portfolio are varied and the team is looking for committed people who will contribute to the sites ongoing growth and success. You’ll need your own transport to reach this site, however the friendly team members often car share.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

• AZ003 North East

What you’ll be doing

Our visitors are a vital part of what we do. As one of the team of Service Assistants it will be your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of their day. In this role, you’ll be;

• Working alongside a team of staff and volunteers, delivering outstanding customer service across the property
• Welcoming visitors to the property, providing information and orientation
• using property tills to check members membership status, and promoting our Growing Support strategy (Membership, donations & fundraising)
• Support across the property/portfolio when required.

Who we’re looking for

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice

Click here to find out more about the benefits we offer to support you.