Techinical Support Lead

Position Type :

Full Time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Associate’s Degree Travel Percentage :

0%

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Our team interacts with commercial professionals and implementation teams across the organization, with a focus on partnerships with software platforms needing Payfac® as a Service or Payfac® offerings.

The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.

What you will be doing?

This is a career level professional individual contributor role.

Works independently on problems of diverse scope.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training.

Provides support to customer/users where the product is highly technical or sophisticated in nature.

What You Will Need:

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Experience with Postman

Experience with Scripting

Experience with Data Base work and solutions

Hands on worker

Experience managing a small team (under 10 employees)

Added Bonus If You Have:

Recent work experience in Incident Management

BS degree in Information Technology, Computer Science or relevant field

What We Offer You:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $79,370.00 – $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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