xorlab
Are you ready to help us empower organizations to effectively prevent communication-based threats?
Do you think that the customer should be at the core of what you do? Are you passionate about cybersecurity? Do you want to take ownership and work independently? Are you eager to seek solutions and grow professionally?
Then you should definitely read on to learn more about the open position in our Customer Success team.
Tasks
In this role, you will
- guide new customers through the full customer journey and show them how to get maximum value and security out of our product
- maintain a strong and mutually appreciative relationship with our customers and anticipate issues early on
- manage and drive satisfactory resolutions of customer issues
- interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
- analyze problems in production to find and mitigate the root causes
Requirements
You should apply if you
- have a solid technical IT background, ideally backed by a corresponding Computer Science degree
- have strong German and English skills (spoken and written)
- have at least 2 years of work experience (ideally with customer interaction)
- bring strong analytical and problem-solving skills
- are able to quickly acquire new information and adapt to new situations
- love to work with customers and seek new challenges
A big plus would be if you
- bring technical know-how about emails/SMTP works
- understand email attack vectors and email threat defenses
- have experience with Linux CLI
- understand general network topics like firewalls, VPN, SSH, HTTPS, web proxy, etc.
- additional bonus: Docker, Grafana, ElasticSearch, Kibana, Postfix
Benefits
What we offer you
- employee shares to participate in our long-term success
- a fair and transparent compensation system
- ownership from day one with a high degree of independence
- be part of an exciting startup adventure
- a hardware budget to accommodate your individual preferences and needs
- hybrid working with flexible working hours and a great office in Zurich
- regular events like our weekly Tech Talks and monthly catered All Hands lunch (and great office parties!)
- five weeks of paid vacation
- and of course there’s free coffee, snacks and fruits, too 😉
Our guiding principles are
- We put the customer at the core of what we do.
- We are respectful, honest, and kind towards others.
- We help each other to get to our full potential.
- We get better every day.
- We make it as simple as possible and as complex as necessary.
Our hiring process in a nut shell
- Get to know us in a first video call with Dominic, our Head of Customer Success.
- Learn more about your potential job and our values by meeting the rest of our team and our co-founder Antonio in some in-house interviews.
- The final step is a standard job-related background check (references, criminal record).
- We are excited to welcome you to our team!
To apply for this job please visit join.com.