Associate Specialist, Process Management – GL C – 6032

Reporting to the Lead, HR Operational Excellence, the Associate Specialist, Process Management is responsible for driving forward improvements to HR processes and services.

They are responsible for:

• Designing and maintaining HR business processes and related documentation
• Developing and managing frameworks and tools to monitor the execution and the efficiencies of the HR operations and processes
• Sponsor and facilitate the continuous improvement of training activities and documentation

Key Responsibilities

The Process Management Associate Specialist will:

• Support the design, roll-out and maintenance of lean and efficient HR business processes
• Support the review and evaluation of the existing HR processes to identify improvement opportunities, as well as deviations / inconsistencies to the processes, including tracking of the discrepancies
• Support the staff adherence and adhesion to the processes and design and implement feedback collection framework
• Participate in the development of new HR processes, evaluating the risks and actions to minimize risks
• Review HR processes to identify suitable Service Level Agreements (SLAs) and implement a viable framework for the ongoing monitoring and reporting of SLAs across HR
• Facilitate processes reviews and conduct maturity assessments against process activities to highlights improvements areas
• Support the identification of the troublesome processes and the preparation of solution recommendations
• Provide process controls for critical business programs across HR function
• Participate to the preparation of recommendations and process improvements with reference to HR best practices as well as business, legal and technology requirements and constraints, including the development of KPIS and metrics to measure the effectiveness of process changes and initiatives
• Review the KPIs to identify low/underperformance in the processes and liaise with the process owner to address and advise possible solutions
• Support the process owner in case of internal audit and participate in the implementation of post audit recommendations
• In collaboration with the HRBP, CoE and HROS teams, communicate the findings and recommendations to the HR Management Team
• Create suitable process documentation / workflows of the HR processes as well as the changes and improvements, including requirements and activities mapping
• Collaborate with the HR PMO & Advisory & Change Specialist and Associate Specialist to develop a roadmap for implementation, and communicate the changes to the activities and processes
• Review the implemented changes to identify need for additional adjustments
• Support the continuous improvement approach and framework within the HR Department staff and management
• Support the development and implementation of KPIS to measure the efficiencies within the HR Department as well as monitor the effectiveness and impact of changes
• Participate in the development of communication, information and training material to the HR Department staff regarding the HR processes
• Support HR governance activities related to process management
• Undertake any other duties as directed by the Lead, HR Operational excellence, Manger, HR Operational Services and/or the Head of HR.

Subject to change by the Executive Director at any time at their sole discretion.

Qualifications

Essential:

• A Bachelor’s degree in Business Administration or equivalent and a minimum of one year of related experience is required

Desirable:

• COSO Certification / process improvement/optimization certification

Experience

Essential:

• Knowledge of HR activities
• Designing and documenting processes and ways of working such as user guides and work instructions
• Good stakeholder management skills, able to influence and engage others
• Attention to detail and accuracy
• Basic analytical capabilities and knowledge of the use of metrics
• Advanced Workday experience
• Experience in business process optimization
• Experience with COSO process standards

Desirable:

• Experience in HR business process

Competencies

Languages:

An excellent knowledge of English and preferably a good working knowledge of French. Knowledge of other languages would be an asset.

Organizational Competencies:

• Global Fund Awareness
• Service Orientation
• Drive for Results
• Collaboration
• Interaction
• Adaptability

Functional Competencies:

• Analytical
• Business
• Human Resources
• Multicultural
• Operational Policy

Role specific Functional Competencies:

• Organizational and time management skills
• Communication and presentation skills
• Analytical skills
• Excellent written and oral communication abilities

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Explore our vacancies and apply on the Global Fund Careers recruitment system.

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Job Posting End Date

03 January 2024