Head, External Relations Services Section, P4, Jerusalem

Org. Setting and Reporting
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff
working across five areas of operation, is looking for highly committed personnel wishing to
make a change.
If you are looking for a rewarding opportunity to make a tangible difference for one of the
most vulnerable communities in the world, UNRWA would like to hear from you.
Reporting to the Director, External Relations Department, the Head, External Relations
Services Section supports the implementation of the Resource Mobilization Strategy across
the External Relations Department (ERD), including by closely monitoring incoming
contributions and producing regular updates and forecasts for internal and public use.

Responsibilities

• Oversees the development of the External Relations Department’s (ERD) plans and targets
  towards the Resource Mobilization Strategy (RMS) and establishes a monitoring system to
  follow-up on their implementation.
• Oversees the Agency’s donor funding pipeline and monitors expected cash inflows in
  coordination with the Partnerships Division and Finance Department; leads on forecasting and
  income planning, including coordinating finance and fundraising meetings; works towards
  ensuring that donor reporting and income recording are completed in a timely and accurate
  manner; acts as ERD’s focal point for cooperating and coordinating with the Finance
  Department on producing internal updates that show incomes versus expenditures.
• Oversees and coordinates the production of funding analyses, including trend analysis, risks
  and opportunities, and high-quality dashboards and visuals to support decision-making by the
  Agency’s Senior Management.
• Supports the Director, External Relations Department and ERD management team’s
  collaboration and integration towards RMS implementation, including undertaking special
  projects in support of the RMS implementation in the department.
• Coordinates with Partnerships Division and Information Management and Technology
  Department (IMTD) on the development and roll-out of new tools such as Salesforce in ERD
  for income tracking (public and private), donor relationships management (public and private)
  and reporting; oversees any dedicated staff or contractual relationships to support roll-outs,
  including coordination of workplans, etc.
• Oversees Information Management for ERD, including ensuring that ERD staff and units
  share information coherently and in a way that contributes effectively to UNRWA’s external
  relations and resource mobilization goals; leads on developing and delivering internal
  communications in support of RMS implementation within ERD, with Representative
  Offices, and across departments and fields.
• Supports the Director, External Relations Department and Director, Partnerships in
  coordinating with the Executive Office (EO), the Planning Department, the Finance
  Department, Representative Offices, Field Offices and others on issues of relevance to ERD,
  including emergency preparedness, harmonization of donor reporting, and drafting and
  clearing of external reports such as the Annual Operational Report and Emergency Appeal
  Reports.
• Provides direct supervision and overall guidance to the Contributions and Projects Units in
  HQ Gaza.

Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core
Competencies of Communication, Working with People and Drive for Results apply by
default. Default managerial competencies may apply.

• Delivering Results
• Creating and Maintaining Impact and Partnership
• Deciding and Initiating Action
• Adapting and Responding to Change
• Planning and Organizing
  For guidance on how to prepare for competency-based interviews: https://careers.un.
  org/lbw/home.aspx?viewtype=AYI

Education
Advanced university degree from an accredited educational institution in political science,
international relations, business or public administration, law, economics, development,
humanitarian studies or a related discipline.

Job Specific Qualifications
Training courses and/or certificate(s) in Information Management (IM) and
systems/processes, including tools for IM such as Customer Relationship Management
(CRM) platforms. (desirable)

Work Experience
At least eight years of progressively responsible and relevant experience in resource
mobilization.
A minimum of four years supervising staff in large public, international or non-governmental
organizations.
Two continuous years of relevant international experience outside UNRWA, and outside the
country(s) of which the candidate is a national or holds citizenship, a passport or a national
identity number.
Experience in planning and monitoring progress towards set goals and exposure to budget
preparation and, income forecast and designing and/or implementing information
management processes and/or systems.
Advanced university degree from an accredited educational institution in political science,
international relations, business or public administration, law, economics, development,
humanitarian studies or a related discipline.

Languages
Excellent command of written and spoken English.
Knowledge of Arabic would be a strong asset (desirable)

Assessment
Evaluation of qualified candidates may include an assessment exercise which may be
followed by competency-based interview.

Special Notice
Type of Contract and duration: 2 years, with the possibility of further extension.
The Head, External Relations Services Section will be required to travel regularly inside and
outside the Agency’s area of operations.
Applicants have to complete the Personal History Profile (PHP) in inspira in order to be
considered. The PHP should be completed with full relevant work experience as per the
requirements in the Job Opening, in order to be considered.
A roster may be created from the selection exercise, and successful candidates may become
eligible for an appointment to the same post or a similar post.
Equivalency:
A first level university degree in combination with two additional years of qualifying
experience may be accepted in lieu of an advanced university degree.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
For more details on UNRWA, please visit: https://www.unrwa.org/