Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future/drive your future/drive your growth, at HUGO BOSS!

Sales Assistant

HUGO BOSS Middle East FZ LLC | Dubai | United Arab Emirates | Full-time

To maximize sales and provide excellent customer service while adhering to all company standards, policies and procedures. Representing the HUGO BOSS Brand to the highest standards in all daily activities.

What you can expect:

To provide excellent levels of customer service and surpassing customer expectations at every opportunity.

To maximize every selling opportunity to achieve store and individual sales targets and KPI indicators.

To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise.

To administer ‘Seven Steps’ selling techniques to enable you to meet set targets.

To follow Company procedures and processes to maintain the security of stock, customer records and cash handling.

To enhance and maintain brand standards of merchandise presentation and housekeeping standards.

To ensure all customers’ orders and alterations are completed efficiently and on time.

Maintaining accurate records of all customer requirements and following company procedures.

To optimize product knowledge to the best advantage in recommending and drawing customer’s attention to products in order to maximize selling opportunities.

To provide excellent levels of customer service and surpassing customer expectations at every opportunity.

To maximize every selling opportunity to achieve store and individual sales targets and KPI indicators.

To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise.

To administer ‘Seven Steps’ selling techniques to enable you to meet set targets.

To follow Company procedures and processes to maintain the security of stock, customer records and cash handling.

To enhance and maintain brand standards of merchandise presentation and housekeeping standards.

To ensure all customers’ orders and alterations are completed efficiently and on time.

Maintaining accurate records of all customer requirements and following company procedures.

To optimize product knowledge to the best advantage in recommending and drawing customer’s attention to products in order to maximize selling opportunities.

To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.

To attend and participate in all store meetings and training events as required.

Ensuring good communication is maintained.

To foster a team working attitude and be open to constructive feedback.

To check prices and maintain records for all stock as part of the cycle count discipline.

To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.

To take accountability for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices.

Any other tasks as outlined by the store management team which are necessary to the business demands.

To adhere to company policy on dress code and conduct.

Your profile:

Demonstrable experience of retail sales in a luxury brand environment.

Understand and represent the brand attributes.

The ability to deal with all management levels within the company.

Enthusiastic, self-confident and self-motivated.

Willing to adapt and take on new challenges. A candidate who is driven to continually improve.

Always presents a professional image.

Successfully able to handle multiple demands and competing priorities.

Professionalism is maintained under all circumstances.

Works effectively and efficiently.

Prepared to go the extra mile to achieve targets.

Seeks opportunities to be proactive and pre-empt client needs.

Demonstrates respect and politeness and regularly exceeds customer expectations.

Liaises frequently with customers to keep them fully informed.

Shows innovation and initiative in setting customer care standards.

Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets.

Strong selling skills.

Good interpersonal and communication skills.

Your benefits:

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.