Store Supervisor

Purpose & Impact On The Organization

Contribute to store profitability by:
Meeting or exceeding sales and KPI targets for a defined area within the store
Coordinating team members to provide a leading shopping experience
Assuming Store Manager responsibilities in the absence of the Store Manager

Key Responsibilities
Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
Be a role model for customer service and meeting or exceeding customers’ expectations
Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Use advanced Category expertise to drive sales and customer loyalty in your assigned area
Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
Manage merchandise delivery processing on the same day it arrives
Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s
complete product offer is immediately available and easily accessible to customers on a consistent basis
Execute all applicable loss prevention procedures
Maintain a safe and productive shopping and working environment
Support the recruitment, onboarding and training of store team members
Coach and motivate individuals within your assigned area to maximize their performance
Share best practices to drive the overall store team performance
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance

Knowledge, Skills And Abilities
Strong communication and organisation skills
Relationship building
Strong leadership qualities
Strong knowledge of retail operations

Minimum Qualifications
Preferably a minimum of 4 year’s experience supervising a Fashion/sport retail team
Fluency in English – and preferably Arabic