Sales Operations Manager (f/m/d)

Join the evolution of chauffeuring and build the global Blacklane for Business offer. We’re on a mission to reinvent chauffeuring by merging new technologies with the best service quality.

Our business is a force for good for travelers, corporate travel managers, chauffeurs and the environment. We work with our partners to deliver the most professional and reliable service, through employed chauffeurs and a growing fleet of electric vehicles.

As a member of our crew, you’ll receive ESOP (employee stock ownership plan), personal development and the opportunity to make a difference in a company that cares.

We are looking for an energetic and dedicated B2B professional to join the Sales Operations Department in Berlin. The ideal candidate is a strategic thinker who has implemented best-practice sales techniques and software in previous roles.

Your Role:

• Plan and execute sustainable sales projects and processes and measure their effectiveness by KPI driven tracking
• Optimize processes through close coordination with the Global Sales Team and other internal teams
• Drive our number-driven approach to Sales across the team reporting on and steering our performance
• Employ the best of technology and other data advancements to enable the sales team
• Coach the sales team members by showing, through data, their KPIs and areas of potential improvement
• Support in financial planning, sales forecast, target and budgeting
• Drive alignment with internal stakeholders and manage all sales supporting projects
• Adapt the SF sales cloud CRM to the team’s needs by owning the no-code changes and coordinating with technical teams on code changes
• Think creatively about how we build our pipeline and increase conversion
• Report to the Head of Sales Operations in the Sales department

About You:

• You are a self-starter with an upbeat outlook and highly organized
• Minimum 2 years of experience working with a B2B Sales Organization or B2B Customer Success team
• Experience in optimizing and scaling sales processes
• Experience working with market-leading CRM software such as Salesforce and data reporting tools such as Tableau
• Demonstrated analytical skills and experience in working with data
• You’ve successfully implemented new technological solutions
• Excellent interpersonal skills. You are able to network and build trusting relationships quickly with partners and Blacklane staff.
• Excellent written, verbal communication skills and fluent in English

MORE THAN A JOB

Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.

We believe in ethical business practices and have a strong company culture. Responding to the pandemic, we’ve successfully managed the crises and retained our talented crew!

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
• Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. We believe in a hybrid working model that allows you in-office time (A quarter of your time) to connect with the team balanced with work from home days.
• Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
• Employee Stock Options Plan: We want all Blacklaners to benefit from the company’s success, so every employee received ‘ESOP’ options.
• Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
• Sustainability: We care for both people and the planet, having launched the mobility’s industry-first global carbon offset scheme in 2017. Blacklane has pledged to deliver 75% of its journeys in electric vehicles by 2025.
• Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

UPGRADE YOUR CAREER WITH BLACKLANE